Clear expectations.
Responsible retention.

ScribeHelp™ is a product of iDeate Solutions LLC.

How long information is kept

We retain information as needed to provide services, meet legal obligations, support operations and resolve disputes. Retention depends on the information and applicable customer terms; this page does not set a universal retention period.

Contact us to confirm the retention and deletion arrangements for your practice, including any applicable BAA.

Removing a visit is not deletion

Remove visit hides the visit from the workspace. Stored recordings, transcripts, notes and audit history are retained. Discard cancels the current recording workflow; it does not permanently delete stored encounter files.

Requests and service closure

Contact support@ideatesol.com for retention questions or help with access and deletion requests, including when service ends. Do not assume that workspace removal or account closure erases stored information.

Requests are subject to authorization, applicable agreements and legal requirements. Some information may need to be retained despite a deletion request.

Your practice’s records

Verify reviewed notes copied into your EHR and follow your practice’s medical-record retention procedures. This policy does not replace those requirements.

Read iDeate Solutions LLC’s Privacy Notice and Terms of Service. Product-specific service terms and any applicable Business Associate Agreement (BAA) should be reviewed alongside these pages.

Related information: Privacy · Retention · Security · Cookies